Tenants

Anti-social Behaviour

Anti-social behaviour is defined as ‘Acting in a manner that caused or was likely to cause harassment, alarm or distress to one or more persons not of the same household.

We need you to let us know if you are having any problems either yourself, or in the house where you live.

We take anti-social behaviour very seriously and will always give nuisance tenants the opportunity to improve or rectify their behaviour.

Report a repair

If you wish to report a maintenance issue or any other matter please call us on 0333 366 1159.

If it isn’t an emergency repair, we aim to get it fixed for you within 28 days, but we’ll always come out sooner if we can.

Our contractors may do a temporary repair to make the situation safe. They’ll return later to fix it. This happens if they need extra parts to complete the job or you reported it out of hours.

Allow Access

You must allow the contractors reasonable access to your home. They will need to assess what repairs are needed and carry out the work. Dawson Housing will agree a time and date with you to do the repair. They will tell you how long the work is likely to take. Let Dawson Housing know if you're no longer able to be home at the agreed time. Try to arrange another convenient time.

Gas, Water or Electricity Emergencies

Gas

Call 0333 366 1159. If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free emergency line above.

Also: Open all doors and windows to ventilate the property. Do not turn on/off any electrical switches. Extinguish all naked flames, do not smoke, strike matches or do anything which could cause ignition. If there are any electrical security entry phones/locks, please open doors manually.

Water

If it isn’t an emergency repair, we aim to get it fixed for you within 28 days, but we’ll always come out sooner if we can. Call 0333 366 1159. If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free emergency line above.

Electricity

For general problems relating to your electricity supply, please check your last electricity bill for further details of who to contact.

Submit a complaint

Use our online contact form

Use our online form to submit a complaint
directly to us and we will contact you using
the details you provide to update you

Open Form

Download complaints form

Download a printable version of your compaints
form which you can email or mail to us

Download Form