Our Policies
Our Policies
We believe that strong governance and effective policies and procedures are the foundations required to build a successful, lasting housing association that places individuals and families at the heart of everything we do.
We promote transparency and accessibility in all of our services to be the housing association of choice for quality homes and much more. To do this, we constantly measure our provision by the policies and procedures we have implemented and update annually.
Tenant Satisfaction 2024/25
Dawson Housing collects satisfaction data annually.
This data helps Dawson to improve services we provide to our tenants and meet RSH requirements.
Thank you to all our tenants who took part in this survey.
Click below to see the results.
Allocation & Lettings Policies
Dawson is committed in ensuring the process of letting our properties is as fair, efficient and transparent as possible.
Our Allocations and Lettings policy sets out our approach to allocating and letting our properties. We have separate policies for supported living and general needs. The aim of our policy is to:
Make the best use of the available housing stock
Support the long-term sustainability of tenancies and communities, and
To meet our requirements in assisting local authorities in their housing duties.
Anti-Social Behaviour Policy
The Anti-Social Behaviour Policy describes how Dawson defines, manages and reports incidences of anti-social behaviour (ASB) from and about its residents.
The policy describes how we achieve this in a clear, consistent and transparent manner.
Complaints & Compliments / Housing Ombudsman
Dawson Housing is committed to providing high-quality services and to learning from residents’ experiences. We
welcome complaints, compliments and feedback and use this information to improve our services, strengthen accountability and identify where changes are needed.
Our Complaints Handling Policy explains how complaints are received, investigated and responded to, including the two-stage complaints process, response timescales, escalation routes, remedies and access to the Housing
Ombudsman Service.
Our complaints arrangements are aligned with the Housing Ombudsman Complaint Handling Code. Each year, Dawson completes a formal self-assessment against the Code and publishes its Annual Complaints Performance & Service Improvement Report, together with the Governing Body Response, setting out the Board’s scrutiny, assurance,
learning and improvement priorities.
The documents below provide further information about Dawson’s complaints process, performance and ongoing
service improvement.
Dawson Housing Privacy Policy (Residents)
We currently collect and process the following information: Personal identifiers, contacts and characteristics (for example, name and contact details)
Most of the personal information we process is provided to us directly by you
Governance Structure & Scheme of Delegations
This Handbook sets out the governance structure of Dawson Housing Association and the delegated authority through which it operates.
The supplementary financial regulations set out further detailed financial authorisation limits.
How to rent
The government wrote a guide for assured shorthold tenancies.
This guide is for people who are renting a home from a landlord or letting agent. Most of the information is the same if you share the property with other people. But some things might be different.
The Rules of Dawson Housing Limited
The Association is formed for the benefit of the community.
Its charitable objects shall be to carry on for the benefit of the community.
Tenancy Management Policy
This policy sets out our commitment to offer and issue tenancies
These are compatible with the purpose of the accommodation type, the needs of individual households, the sustainability of the community and the efficient use of our housing stock.
Mutual Exchange Policy
Dawson is committed to ensuring that residents wishing to move have access to clear and relevant advice about their housing options.
Our Mutual Exchange policy outlines the types of exchanges that we facilitate and our commitment to ensuring that all exchanges are carried out promptly and in-line with legislation.
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Repairs & Maintenance Policy
Our Repairs and Maintenance Policy describes how we manage and maintain our property standards and provides a reactive and a planned repairs service.
Dawson sets its property standards in compliance with Decent Homes guidance and all our homes are let at and maintained to meet this standard. In addition, we maintain a programme of planned works to replace and renew failing components.
Safeguarding Policy
This Policy sets out our responsibilities to comply with the relevant legislation and regulations in safeguarding adults whose independence and wellbeing is at risk due to abuse or neglect.
Equality & Diversity Strategy
Our Equality and Diversity strategy sets out a framework for how we promote and celebrate diversity, provide equal outcomes for tenants, staff and partners.
Resident Engagement Strategy
Dawson residents are at the heart of what we do and we are committed in working in partnership with our residents to help shape and deliver our services.
Our Residents engagement strategy sets out how we will engage and work with our residents, communities and other partners. It sets out how we listen, learn and respond to people’s views, to help shape services and change the ways we think, communicate and act.
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Subject Access Request
Our Subject Access policy and procedure sets out how we will respond to subject access requests (requests from individuals to see the information we hold on them).
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Contact us
0330 043 4541
Dawson Housing Limited
Unit 10 Sovereign Court
8 Graham Street
Birmingham
B1 3JR